Question 1

How to log into my cPanel?

Accepted Answer

Standard login address is http://www.example.com/cpanelYou can also try https://www.example.com:2083If that does not work and you can not login from your client`s area, please contact HostZealot support.

Question 2

How can I forward my old website to my new site?

Accepted Answer

You can do this with a redirect. You will need to go to the old site`s cPanel interface and then go to Redirects. Set the old site`s index page to redirect to the new site`s index page.Alternatively, if you wish for the old site and the new site to go to the same place but have not set up the new site yet, you can use a parked domain. A parked domain allows you to add a second domain name to your account that goes to the same website. For example, if you currently have johnsforums.com and you wish to add the domain johnsreallycoolforums.com which also goes to the johnsforums.com site, simply add johnsreallycoolforums.com as a parked domain and both domains will go to the same place.

Question 3

How long does subdomain propagation take after giving a new site a sub.domain.com name?

Accepted Answer

This can take anywhere from 24-48 hours. You can access the subdomain by using http://domain.com/sub until the subdomain`s DNS information propagates.

Question 4

Where do I need to place my index files?

Accepted Answer

You`ll need to place these in your public_html directory. This directory is where visitors will be able to see your website files.

Question 5

I accidentally deleted the public_html folder (or a file). How do I retrieve all of my files?

Accepted Answer

There is no undelete option. You will need to restore this folder from your backups. You can use the Backups function in cPanel to restore a home directory backup, or you can contact HostZealot with request to restore your backups.If you do not have backups, you will probably be unable to restore your information.

Question 6

Do you back-up hosting accounts?

Accepted Answer

You can use the Generate/Download a Full Backup function in the Backups section of your cPanel interface.

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