How to renew your service or domain?
Note:
When renewing your service, you can select a different billing cycle. Your chosen billing cycle will also apply to future renewals.
When renewing your service, you can select a different billing cycle. Your chosen billing cycle will also apply to future renewals.
If you want to renew your service or product, follow these steps:
- Go to My Services and select the type of service you want to renew (in this example, Virtual Servers). Then click the service to open it.
- On the service page, find the Billing Information section and click Renew.
What happens next depends on whether you’ve created a renewal invoice for this service.
If no renewal invoice has been generated yet
- In the Renew window, choose your billing period (for example, Semi-annually or Annually).
- Click Renew to confirm. A renewal invoice is generated, and a window with the invoice number appears.
Attention:
Once a renewal invoice is generated, the billing cycle can only be changed by contacting support.
If a renewal invoice has already been generated
A window appears with the invoice number. Click the number to open the invoice, check its status, and pay it if needed. No billing period selection is needed, and no new invoice is created.
If a cancellation has been requested for the service
A window tells you the service has a cancellation request and shows the cancellation type and date. To renew it, contact our support team.
Once the invoice is paid, your service will be extended for the selected billing period.
