How to request a refund?
Refunds may be available depending on the service and the circumstances of the request. All refund requests are reviewed according to our Terms of Service, including Section 14 - Refund Policy.
Some services and payments are non-refundable. For example:
- domain names;
- SSL certificates;
- Dedicated Servers, except in the circumstances specified in the Refund Policy;
- setup fees;
- payments made using cryptocurrencies.
Refunds are also not issued for violations of our Terms of Service or Acceptable Use Policy.
To request a refund:
- Review Section 14 - Refund Policy in our Terms of Service to check whether your service meets the refund conditions.
- If you believe your service is eligible, open a Support ticket. Specify the service for which you are requesting a refund and provide the relevant order or invoice details.
- Our Support team will review your request according to the current Refund Policy and inform you whether a refund can be issued.
