How to save ping/traceroute results?

To locate VPS/dedicated server issues quicker we require your ping/traceroute results. These results can be obtained in such a way:

For Windows


ping
1. Start menu>Run - type "cmd"
2. Type "ping xxxx"  without quotes, where xxxx is your service ID (domain name, VPS or dedicated server IP, etc.)
3. After ping stops click on the text with RMB and select "Select all" to copy the results to buffer
4. Paste the results from buffer into the ticket body or any text file and attach the file

traceroute
1. Start menu>Run - type "cmd"
2. Type "tracert xxxx", where xxxx is your service ID, such as website domain name (example.com, not www.example.com or http://www.example.com), VPS or dedicated server IP, etc.
3. After traceroute is complete, click on the text with RMB and select "Select all" to copy the results to buffer
4. Paste the results from buffer into the ticket body or any text file and attach the file

For Mac OS X
ping

  1. Go>Application>Utilities> Terminal - or launch Terminal in Spotlight
  2. type "ping xxxx | tee pingtest.txt" without quotes, where

xxxx is your service IP address or domain name

pingtest.txt - file with ping test results, which will be saved in your home folder

      3. to stop ping command press Control+C

traceroute

  1. Go>Application>Utilities>Terminal or launch Terminal in Spotlight
  2. type traceroute xxxx , where xxxx is your service IP address or domain name (example.com , not www.example.com or http://www.example.com)

      3. Right click on the results and select Copy or press Control + C
      4. Paste the results to the text file

For Linux
ping

  1. Run your preferred Terminal
  2. type "C:\>ping xxxx >> c:\Test.txt -t" without quotes, where 

xxxx is your service IP address or domain name (example.com, not www.example.com or http://www.example.com)
test.txt - file with results of ping which will be created in C:\ directory
-t - command to ping till stopped 

      3. press Ctrl+C to stop ping

traceroute

  1. Run your preferred Terminal
  2. type "traceroute -I xxxx > /home/username/trace.txt", where xxxx is your service IP address or domain name


Providing  this information will save your time greatly.

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